Common Questions and Answers
Most Frequently Asked Questions
- How long does it usually take to find and purchase a car?
With around 100,000 vehicles auctioned daily in Japan (except Sundays), we typically secure a purchase within a week, unless you’re seeking a very rare model.
- How long does it take to ship a car to my country from the purchase date?
Shipping generally takes between 3 weeks and 90 days, depending on factors like the distance from the auction hall to the port, your destination country, and the shipping method chosen. Our team will organize the fastest shipping options.
- What are the payment options?
We accept bank transfers, wire transfers, and other secure online payment methods. Full details will be provided during the purchase process to ensure smooth transactions.
- Does the auction sheet reflect all damages and mechanical problems?
Auction sheets are about 97% accurate in reflecting damages. Minor damages might sometimes be missed, and some mechanical issues such as transmission problems are not always detectable since vehicles are not driven long distances.
- Can I organize shipping myself?
Absolutely. You can handle shipping independently; our responsibility ends at the port of embarkation.
- Can we buy new cars via your platform?
Yes, many brand-new cars are listed on our platform daily, and you can purchase them directly through us.
Most Frequently Asked Questions
- Why do many cars over 5, 10, or 15 years old have low mileage?
High highway tolls, expensive parking fees, and well-developed public transport discourage daily driving, so many Japanese use their cars mainly on weekends and for outdoor activities.
- Do you provide vehicle history reports?
Yes, detailed inspection reports and vehicle history certificates can be provided upon request.
- Are there European car models and Left-Hand Drive (LHD) cars available in Japan?
Yes, many Japanese people love European cars, so you'll find plenty. LHD cars are also available, especially luxury models like Rolls Royce, Lamborghini, Ferrari, Maserati, and Mercedes AMG.
- How can I track my vehicle after purchase?
We provide shipment updates and tracking information once your vehicle is shipped.
- Are there any additional fees besides the vehicle price?
Yes, additional costs include auction fees, shipping fees, taxes, customs duties, and handling charges. A clear breakdown will be provided in advance.
- Do you offer inspection or refurbishment services?
Yes, we conduct thorough inspections before shipping, and refurbishment services are available upon request.
- What documents will I receive?
You will receive all necessary import documents, the auction sheet, inspection reports, and shipping documents to facilitate customs clearance.
- Can I buy multiple vehicles at once?
Yes, bulk orders are welcome. Please contact our team to discuss discounts and arrangements.
- What if my vehicle gets damaged during transit?
All shipments are insured. If damage occurs, contact us immediately to file an insurance claim.
- Can I sell my own vehicle through your platform?
Currently, we focus on exporting vehicles from Japan. However, we can advise you on selling or trading-in options.